A patient who experienced a myocardial infarction was transferred from critical care to a step-down unit. The patient then used the call bell every 15 minutes for minor requests and complaints. Staff nurses reported feeling inadequate and unable to satisfy the patient's needs. When the nurse manager intervenes directly with this patient, which comment is most therapeutic?
a. "I'm wondering if you are feeling anxious about your illness and being left alone."
b. "The staff are concerned that you are not satisfied with the care you are receiving."
c. "Let's talk about why you use your call light so frequently. It is a problem."
d. "You frustrate the staff by calling them so often. Why are you doing that?"
Answer: A