A woman expecting to pick her husband up at the airport has instead just been told that he has been killed in an airplane crash. Crisis counselors are present to help loved ones cope with the sad and sudden news. Which response by the counselor would be most appropriate to make next?
a. State, "I will stay with you," and allow for a period of silence so she can process the news of her loss.
b. Ask, "What would help you in this difficult time? Would you like to speak with a chaplain?"
c. Ask, "Is there is someone who's supportive, who can take you home and spend time with you over the next few days?"
d. State, "We realize this is very sudden and unexpected and very upsetting. The airline is committed to helping you in this difficult time."
Answer: A