The HIM Department at General Hospital has been experiencing an average 30-minute delay in the retrieval of records requested by the Emergency Department. Which of the following corrective actions would be most effective in reducing the delay in retrieval of requested records?
A. Offer a prize to the employee who locates the requested records first.
B. Review and possibly reengineer the retrieval process to decrease retrieval time.
C. Allow the requesters to retrieve the record themselves.
D. Increase file area staff to include one additional file clerk devoted to pulling records for the emergency room.
Answer: B